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Reservation Policies
In addition to the policies of each individual hotel and travel supplier, UniVisit has the following reservation policies:
Pricing and Payment
All hotels and travel suppliers available through UniVisit have total control over pricing. The hotel or travel supplier is responsible for all refunds or credits which may be due. UniVisit will assist in this process if necessary.
Cancellations
If you need to cancel your Hotel, Car, Air or Activity reservation, click on the “My Trips” icon at the top of the UniVisit page. Choose the reservation you need to cancel. All changes and cancellations are subject to the policies of the travel provider. For example, a Hotel may have a penalty of collecting one night's stay if the reservation is not cancelled by a certain time. Be sure to read the travel provider's policy before completing your change or cancellation.
If you encounter any problems with a reservation, please call UniVisit Customer Support immediately.
By Phone:
From the United States and Canada: 1-800-485-4959
From Mexico: 01-800-590-4887
From Other Countries: 1-559-431-7300
Email: custsrvc@univisit.com
Call Center Hours of Operation:
US: 8:00 am to 5:00 pm Pacific Time (Monday – Friday)
Mexico: 8:00 a.m. – 9:00 p.m. Mountain Time (Monday – Saturday)